NVHD will be closing early on Friday, December 13th. Hours of Operation for 12/13/2019 will be 8:30AM-2:00PM.

Fight the Flu! Call 203-881-3255 to schedule an appointment. Limited supply, call today!

Family Assistance Centers

Family Assistance Center (FAC) operations provide a framework for providing family assistance following a mass fatality incident (MFI) or mass casualty incident (MCI). The provision of services and information to the family members of those killed, injured, or otherwise impacted by the incident are provided in a safe, confidential, and timely manner. FAC operations will occur in the immediate aftermath of a MFI/MCI, will be in close proximity to the event but not on scene, and may be a physical location or virtual support, or a combination of the two.

As part of the Public Health Emergency Preparedness (PHEP) grant contract in fiscal year 2015-2016, the State Department of Public Health (DPH) tasked local health departments with a deliverable to “participate in the development of regional family assistance protocols as part of Mass Fatality Management planning.”

Local Health Departments/Districts, like the Naugatuck Valley Health District, along with members of the Region 2 and Region 5 ESF #8 coalitions have developed regional Family Assistance Center operations plans and educational material for volunteers.

NVHD’s Director of Health, Jessica Stelmaszek, has served as the Joint Region 2 and 5 Family Assistance Center Subcommittee Chair since fiscal year 2016-2017.

In April 2018, Jessica and Brianna (former Preparedness Coordinator of the East Shore District Department of Health) were invited speakers at the NACCHO Preparedness Summit in Atlanta, Georgia.  The two presented on the cross-regional collaborative work on the development of the regional plans and volunteer training curriculum.



Resources for Response Partners


Region 5 Family Assistance Center Plan

Region 2 Family Assistance Center Plan

Volunteer Training

Download the FAC-101 PowerPoint Here

*Individual review may not satisfy Unit training needs. Please contact your Unit Leader regarding this training.


Additional Training Suggestions

  • Psychological First Aid
  • Mental Health First Aid
  • Until Help Arrives
  • Stop the Bleed
  • ICS-100, IS-700, IS-300

Resources for Family Members



Additional Resources